CRM stands for Customer Relationship Management and any company must operate. If you do not maintain good relations with your customers, you will never be able to grow and achieve big. In the travel industry too, we have a travel CRM software that helps the companies to manage all the data in one place. It is very helpful for the travel companies and helps to operate smoothly and not worry about the data. So, here we will see how to travel CRM software affects the travel industry.
Easy Lead Management:
Travel CRM enables companies to manage all their leads efficiently without wasting time. It includes access to inquiry date, time, source, etc. and once all these details are entered into the system, various actions can be taken like payment transactions, follow-up emails, etc.
Follow-up Management:
You need to make sure that you take to follow up with the prospective customer. If you don’t do so, then there are chances of you losing the customer which would result in loss. Travel CRM software enables the companies to give quick and proper responses to the customer’s query. It records the interaction between the customer and the travel operator which helps the travel agents to take follow up. Follow-up could be related to any information like a service-related issue, issue resolution status, etc. It also bridges the communication gap between the service provider and the customer.
Auto-generation of vouchers:
It is not easy to calculate all the expenses and then generate the vouchers according to the hotel, transport, activity, etc. It is a time-taking process and may lead to multiple errors due to complicated calculations. With the help of this software, you can avoid delays in the operations and auto-generate vouchers for various activities.
Customized quotation management:
It has the feature of in-built quotation formats so that you can present it to the customers according to their tastes and preference.
Easy cancellation and refund:
Travel CRM software gives the travel operators the option of easy cancellation and refunds.
Special offers and discounts:
This software enables the travel agents to easily promote special offers, deals, etc. through leads via SMS, emails, WhatsApp, etc.
Customized report generation:
It allows the travel agents to generate a report according to the lead status to track the current phase of the lead and take appropriate actions.
Easy access to customer’s data:
With the help of this software, you can easily access all the data of the customers like name, address, inquiries, tour booking history, etc. It acts as a catalyst to gain more access to customers’ data, understand their patterns and serve them accordingly.
Follow-up alerts and reminders:
If you do not set reminders and alerts for the follow-up, then you may miss the right time to take follow-up and eventually the customer. This software provides the feature of follow-up alerts and reminders so that you do not miss out on your prospective customers.